EMC PROCEDURES AND TERMS OF HIRING

Dear Customer,

Thank you for your interest in our extensive list of itemised EMC & RF equipment. Following on from this forward we would ask you to familiarise yourself with our “Procedures & Terms of Hiring”. After that we invite you to first look at the general listing of the nine main chapters of equipment categories. This will enable you to see the extensive range of specialised electronic EMC hardware we offer. Once your interest is focused on a particular section it will give a brief discussion entitled “Content Consideration”. This in itself is very helpful in reminding the hirer what peripherals are needed to consider and how the device can interface with other devices. This is then followed by a single line listing “at a glance” of all the items in that section. We also list the insurance value of each item for your company to cover whilst in your possession. For those familiar with our items you can add these directly to your quotation request or alternatively request more detailed information (technical specification and pictures).

There is a contents page showing you how we have created nine sections which are each devoted to particular groups of equipment. Within those main sections a breakdown in sub sections further identifies devices of a kind.

At the start of each section nearly a full page is devoted to “content consideration”. This is really to help newcomers to EMC testing. We hope you will find it helpful. It has lots of useful pointers when it comes to choosing and then ordering, especially when seeking compatibility amongst the items you are having.

If you have any queries, need assistance or technical help (after checking out our more details section), our friendly team will be willing to help you just call us.

You will also find that we offer automated forms of measurement under software control. The software is written in house and has fifteen years development behind it. We hire the software pre-loaded on some rather smart 14” laptops with a GPIB ready to run. This avoids all the headaches of configuring packages on your own PC, and gives us product security.

Finally, we would like to thank you for your valued custom and hope you will return to us again.

From November 2009

PLEASE READ THOROUGHLY

PROCEDURES

1. Please phone/email to check the availability of all items required BEFORE placing any orders with us.
2. We accept reservations of equipment by telephone or email, however because of other customer requirements we may ask you for an order number/payment to secure this booking. If you are unable to secure your company’s decision on this matter, then we reserve the right to let this equipment go to the first secured booking. Understandably will always try to provide suitable equivalents where possible to you should this situation arise.
3. Although we appreciate your custom please be considerate enough to bear in mind that having booked for a specific period other customers may be in the process of securing that equipment after your hire. Should you feel that you may have to extend your hire beyond your original contract, informing us of this requirement asap would avoid the equipment being collected at the end of your hire period. Remember one day that customer could be you!
4. In the event of dissatisfaction/malfunction, please call us IMMEDIATELY so that the matter can be attended to. We are unsympathetic to claims of inoperable equipment at the end of the hire period for obvious reasons.
5. For new customers, 30 day accounts can be opened subject to status (please note we use a major credit reference agency to conduct a credit search). We also accept all major credit/debit cards, please contact our accounts department if you have any queries.

TERMS

Hire of equipment is subject to the following terms of business which may NOT be varied without our written consent.

HEALTH & SAFETY

1. Health & Safety is an important issue. Where microwave amplifiers are concerned we will be seeking assurance that the named end user is competent and understands the dangers when using such equipment. Please remember that all unlicensed transmissions are against the law and come under the DTI Radio Investigations Branch.
2. The equipment must only be used by a properly qualified operator in accordance with the manufacturers published specification and any appropriate health and safety regulations.
3. Where knowledge of the equipment operation is in doubt, please make this known to us. In some cases we can arrange for an engineer to deliver and instruct on set up. Engineers can remain on site for a period of time to oversee the complete operation of the equipment. Charges for this service are by arrangement.

PERIOD OF HIRE

There is no minimum or maximum hire period, however hires of 4 weeks or longer need to be booked in four weekly blocks and a new order raised for each hire period. For extension hires an order needs to be received at least 24 hours prior to the new hire period, otherwise the hire will be deemed to be complete and equipment could be collected by EMCH.

Retention of equipment without order cover is not permitted and will result in additional administration charges which will be no less than the charge for a 2 day hire period.

For weekend hires Saturday and Sunday are considered as normal working days.

We retain ownership of the equipment at all times and accordingly you must not sell, assign, modify, lease, hire or otherwise dispose of the equipment (without prior permission). You must ensure that the equipment is covered by insurance to the value stipulated and our interest noted on the policy whilst on your premises and whilst being moved by your transport whether by a company or private vehicle. A valuation has been assigned in relation to each item reflecting replacement and consequential costs. We reserve the right to have sight of the aforementioned policy at any time we deem necessary during the hire period.

The amount of the hire charges will be in accordance with our quotation submitted. Payment of all hire charges including delivery charges is strictly nett within 30 days of the date of invoice including the VAT. Where an invoice is outstanding over 30 days we reserve the right to refuse any new or further period of hire until payment is made in full and statutory interest may be charged. We wish to draw your attention to “The Late Payment of Commercial Debts interest Act 1998”.

DELIVERY & RETURNS

We will discuss method of delivery and collection and confirm the method and costs in our quotation. The customer must notify us on completion of hire to enable collection to be organised. Failure to do so will result in charges being made without further notification.The equipment will not be formally checked or tested until it is received at our premises although if collected by our transport our driver will do a visual check to confirm the consignment is complete. Please note that all FAILED courier returns will be charged to customer if the equipment is not labelled up and ready for collection at end of hire period.

Equipment MUST NOT LEAVE THE UNITED KINGDOM without our prior permission. Customers will be required to complete an overseas acceptance form and end users and locations must be provided. Hire will be deemed to run from delivery time to return time, regardless of shipping and customs problems. Customers will be required to provide proof of insurance cover for operation of equipment outside the United Kingdom. Damage as a result of technical misuse or negligence, will be assessed and charged for. We endeavour to inform customers immediately we notice damage with a follow up when the damage has been fully assessed.

LIABILITY

Whilst we endeavour to give sensible and practical advice concerning the equipment available for hire if you are not a consumer and acting in the course of a business it is your responsibility to make the correct choice of equipment and to ascertain its suitability for the purpose required.

Whilst we endeavour to transport equipment in working order for immediate use mishaps can occur in transit. In the event of malfunction you must notify us IMMEDIATELY and we will try to replace the item as soon as possible.

We cannot accept any financial liability for any inconvenience or consequential loss of time or money incurred by the customer although we would be happy to refund the hire and delivery charges where we have been unable to fulfill the contract or to make an allowance against such charges where there has been a delay on our part or malfunction of the equipment.

We DO NOT accept liability for any failure or delay in performance of the equipment which is caused by circumstances beyond our reasonable control. You will be solely responsible for and will fully indemnify us against any liability for loss or injury whatsoever (including death) to persons or property occurring in connection with any use of the equipment.

CANCELLATION

If, after placing an order for hire of equipment you then cancel the order or part of the order, we reserve the right to charge either in full the value of the hire agreement including delivery charges or part thereof taking into account the amount of notice given and our ability to re-hire the equipment for the hire period.

If you are a customer i.e., acting for purposes outside the normal course of your business and the hire agreement is concluded by means of distance communication e.g., fax telephone etc then you may have a right to cancel this contract under the Consumer Protection (Distance Selling) Regulations 2000 except where the hire equipment has already been delivered to you or collected by you.

TERMINATION

If you commit any breach of the terms of business we may terminate the contract of hire immediately and require payment of all hire and delivery charges.

If you become insolvent we reserve the right to terminate the contract immediately and collect all hire equipment from your premises.

THIRD PARTY RIGHTS For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

ENGLISH LAW

This agreement shall be governed by and construed in accordance with the law of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.