privacy policy

About Us

EMC HIRE Limited a company registered in England and Wales. Company Number 09436407

This privacy policy explains how we use any personal information we collect about you when you use this website or contact us by other means for business purposes.

What information do we collect about you?

We collect information about you when you register with us or request a quote for products or services.

We collect names, addresses, email addresses and telephone numbers (including mobiles) for yourself, billing and delivery purposes. We store how you will pay for products or services as well as how you heard about us. We also note your route of enquiry such as telephone or internet. We will store your tax status, dates of hire along with equipment hired. We periodically store notes against your quotes.

Website usage information is collected using cookies. (see below for more details.)

How will we use the information about you?

We collect information about you to process your quote, provide invoices, process your hire, manage your account and to email you about other products and services from EMC HIRE Limited we think may be of legitimate business interest to you.

We may use your information collected from the website to personalise your repeat visits to our website.

EMC HIRE Limited will not share your information for marketing purposes with companies outside of EMC HIRE Limited

EMC HIRE Limited will occasionally pass on your data to our partner companies Frequensys Limited and Wemec Limited to process your product or service requests.

Retention period

The data we collect from you will be retained by us securely indefinitely. If you no longer wish to receive marketing emails you can unsubscribe by clicking the unsubscribe button at the bottom of any marketing emails.

Having unsubscribed you will no longer receive marketing emails from us even though there is a legitimate business interest to do so.

We will however, still send you emails with reference to quotes and invoices as they are required in order for us to fulfil our pre-contract or contract with you.

As well as unsubscribing you have the right to contact us requesting us to give access, delete or amend your details. Please do so by contacting the Data Protection Officer in writing at:

EMC HIRE Limited
Ivel Rd
Shefford
SG17 5JU

Or verbally by calling EMC HIRE Limited on +44 (0)1462 817111

Please note in the instance of deletion we will no longer be able to provide details of previous quotes. We will also not be able to provide assistance in verification and calibration details of equipment hired to you in the past.

We promise to respond to requests within one month of receipt.

Cookies

Cookies are basically little parcels of data that are passed from a website to a user's web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user's previous activity.

Our Cookies

We utilise a session cookie to identify you - this is to assist with redirecting between the mobile and non-mobile versions of this website.

3rd Party Cookies

This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Right to Escalate

If you feel that your data has not been handled correctly, or are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office

You can contact them by calling 0303 123 1113 or go online to www.ICO.org.uk